Refund policy

Returns

You have 60 days from the day your order arrives to send it back, for any reason. You don't need to explain anything.

The item can come back used - we expect you to have actually tried it on your dog. That's the point of a 60-day window.

Email support@roamytails.com with your order number and we'll take it from there.

On orders under $60, don't send anything back. We refund you and you keep the tool - give it to another dog owner if it's no use to you. Shipping it back to us costs more than the tool is worth, and there's no sense in you paying that.

Above $60, we'll send you return instructions. Return shipping is at your cost. We're based in Mexico, so that's an international parcel - check what it costs before you commit to it. Once the item reaches us we refund the full purchase price to your original payment method.

If the item arrived damaged or isn't what you ordered, none of the above applies. Send us a photo with your order number and we'll replace it or refund you in full, whichever you prefer, with nothing to return.

Warranty

Every LullPaw carries a 6-month warranty from the day it arrives. If it stops working and the cause isn't damage or misuse, we replace it. Email us with your order number and a short description of what it's doing.

The warranty is separate from returns. If you simply don't get on with the tool, that's the 60-day return above, not a warranty claim.